YOUR OUTSOURCED FLEET CONTROL ROOM

Afrisist is a trusted outsourcing partner providing business-critical fleet control room and incident management services for organisations operating vehicle fleets.

With decades of operational experience, we support our clients through 24/7 monitoring, exception management and coordinated response, acting as an extension of their operations team rather than a standalone service provider.

By outsourcing these functions to Afrisist, organisations reduce operational risk, improve response capability and free internal teams to focus on their core business, confident that critical fleet events are being managed professionally and consistently.

OUR SERVICES

24/7 Fleet Event Monitoring

Afrisist provides round-the-clock monitoring of fleet and telematics events, acting as a dedicated control room for your operation. We receive and assess alerts such as geofence breaches, tamper events, harsh driving, panic activations, temperature deviations, door and trailer alerts, fuel anomalies and device health issues. Each event is verified, prioritised and managed through structured escalation workflows, ensuring clear communication, timely response and a complete audit trail.

Incident and Emergency Coordination

Afrisist acts as a central command point for fleet-related incidents and emergencies, coordinating response from the moment an alert is raised through to resolution. We manage accidents, breakdowns, medical or driver safety incidents, suspected theft or unauthorised use, and load or temperature excursions. Each incident is handled through a single, structured workflow tailored to our clients core requirements, with actions logged in real time, stakeholders kept informed, and a complete incident timeline produced for review and reporting.

Fleet Operations Back Office

Afrisist provides flexible fleet operations support as an after-hours service, overflow capacity or full outsource, helping organisations maintain continuity without increasing internal headcount. We manage activities such as maintenance booking and downtime coordination, breakdown triage and service provider dispatch, driver calling and operational guidance, customer ETA updates and slot rebooking, and late delivery or exception communications. The service is designed to reduce operational pressure on fleet and operations managers while

maintaining consistent service levels.

WHY CHOOSE AFRISIST?

COST-EFFICIENT BY DESIGN

World-class fleet monitoring and operational support at a significantly lower cost than UK in-house teams or local outsourcing providers — without compromising service levels or accountability.

HUMAN-LED EVENT MANAGEMENT

We don’t just generate alerts — we verify, prioritise and act. Every event is handled by trained operators who follow structured escalation and driver-engagement processes.

TELEMATICS-AGNOSTIC & PLATFORM FLEXIBLE

Afrisist works alongside your existing telematics and fleet systems. No rip-and-replace. We integrate with your data and turn it into action.

24 HOUR CONTROL & RESPONSE CENTRE

Providing round the clock monitoring, rapid response, and unparalleled support.

ACCREDITED OPERATIONS

Our commitment to accreditation reflects our dedication to excellence.

SCALABLE, UK-FOCUSED SERVICE DELIVERY

Designed to support UK fleets of any size — from after-hours monitoring to full operational outsourcing with service levels aligned to UK compliance, customer expectations and time zones.

COST-EFFICIENT BY DESIGN

World-class fleet monitoring and operational support at a significantly lower cost than UK in-house teams or local outsourcing providers — without compromising service levels or accountability.

TELEMATICS-AGNOSTIC & PLATFORM FLEXIBLE

Afrisist works alongside your existing telematics and fleet systems. No rip-and-replace. We integrate with your data and turn it into action.

ACCREDITED OPERATIONS

Our commitment to accreditation reflects our dedication to excellence.

HUMAN-LED EVENT MANAGEMENT

We don’t just generate alerts — we verify, prioritise and act. Every event is handled by trained operators who follow structured escalation and driver-engagement processes.

24 HOUR CONTROL & RESPONSE CENTRE

Providing round the clock monitoring, rapid response, and unparalleled support.

SCALABLE, UK-FOCUSED SERVICE DELIVERY

Designed to support UK fleets of any size — from after-hours monitoring to full operational outsourcing with service levels aligned to UK compliance, customer expectations and time zones.

WHAT OUR CUSTOMERS SAY

"We have had the pleasure of partnering with Afrisist for the past four years. Throughout our collaboration, we have consistently received exceptional service, particularly when repossessing vehicles. The Afrisist team always demonstrates a willingness to go above and beyond, ensuring the swift recovery of our assets."

"We are extremely pleased with the exceptional 24/7 recovery service provided by Afrisist. Their team consistently goes above and beyond to ensure that we can rely on them at any hour of the day or night, offering peace of mind during critical times."

"Since partnering with Afrisist in 2022, we have consistently received exceptional service. Their team is always willing to assist, handling every situation with urgency and precision. We truly value their dedication and professionalism."

"Proper, professional control room services with well trained and equipped armed reaction officers is absolutely essential if you want to operate a decent fleet management company. We found this service in Afrisist more than seven years ago and, to this day, our clients are very happy with the awesome service they/we receive from Afrisist."

"Your proactive communication, real-time updates, and swift action during critical recoveries have been instrumental in maintaining our reputation as a leading tracking service provider. You are truly an extension of our team, and we are proud to work alongside such a dedicated and skilled group of professionals. Thank you for your partnership and for helping us deliver unparalleled value to our clients. We look forward to many more successful recoveries together."

"Thank you for embodying your mission of Respond, Recovery, Assist with such dedication. Your seamless and timely responses during critical moments, your expertise in vehicle recovery, and your unwavering support in assistance have made a significant difference."

"Dealing with Afrisist has always been a pleasure, their strong recovery network and constant communication has proven to be very successful."

"Thumbs up, their service is magnificent. A professional one stop outsourcing solution that we can trust with our customers."

"We have confidence that our partner Afrisist has our back covered as far as risk monitoring and stolen vehicle recovery is concerned. The Afrisist process is engaging and has delivered good results to date."

"Afrisist has had an extremely positive impact on our overall business growth and customer relationships. Their efficiencies, integrity and innovative thinking in all business processes makes them our first choice partner."

"Shofer has been completely reliant on Afrisist who monitor our entire fleet, manage our booking service and liaise with our customers. An outstanding company, fantastic service, with great technology. Thanks again for your commitment to our company in Western Australia."